HPE Proactive Care - Extended Warranty - 3 Year - Warranty - 24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical
24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical
| Brand Name | HPE |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Part Number | HC9K9E |
| Manufacturer Website Address | http://www.hpe.com |
| Marketing Information | Overview HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments providing enhanced support that covers servers operating systems hypervisors storage storage area networks (SANs) and networks. In the event of a service incident HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. Benefits - Recommendations for firmware version and software patching on supported products
- Identification of risks and issues through regular device-based proactive scans
- Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
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| Product Supported | HPE Tape Autoloader:
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| Product Type | Warranty |
| Provided Support | New Releases Update |
| Provided Support | Phone Support |
| Provided Support | Repair |
| Provided Support | Parts Replacement |
| Provided Support | Web Knowledge Base Access |
| Provided Support | Remote Diagnosis |
| Provided Support | Technical Account Manager |
| Service Availability Days | 7 |
| Service Availability Hours | 24 |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7 Next Business Day |
| Service Description | 24x7xNext Business Day |
| Service Duration | 3 Year |
| Service Location | On-site |
| Service Name | Proactive Care - Extended Warranty |
| Service Response Time | - Phone Support |
| Service Response Time | - Parts & Labor |
| Service Response Time | 2 Hour - Phone Support |
| Service Response Time | Next Business Day - Parts & Labor |
| Service Sub Type | Electronic and Physical |
| Service type | Maintenance |
