Palo Alto Premium Support - 1 Year - Service

Palo Alto Premium Support - 1 Year - Service

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Palo Alto Premium Support - 1 Year - Service - 9 x 5 Next Business Day - Service Depot - Exchange - Parts - Electronic and Physical
0 Review(s) Item: PAN-SVC-PREM-PRA-1K | By: Palo Alto |  9999 In Stock
$18,939.20 Retail $24,145.83
  • Keeps your system optimally maintained with a predictable total cost of ownership
  • Features Parts Replacement service that helps you handle any mishaps
  • Service depot offers fast, reliable and cost-effective response
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Palo Alto Premium Support - 1 Year - Service - 9 x 5 Next Business Day - Service Depot - Exchange - Parts - Electronic and Physical
9 x 5 Next Business Day - Service Depot - Exchange - Parts - Electronic and Physical

Product Specifications

Brand NamePalo Alto
ManufacturerPalo Alto Networks
Manufacturer Part NumberPAN-SVC-PREM-PRA-1K
Manufacturer Website Addresshttp://www.paloaltonetworks.com
Marketing InformationPalo Alto Networks ® understands that maintaining your security infrastructure is a mission critical task. Our customer support and maintenance programs are designed to ensure that traffic flows smoothly and securely across your network. When problems arise our dedicated support services team will quickly and proficiently resolve any deployment questions or challenges that may arise.

As an industry leader our comprehensive set of support services underscores our commitment to the ongoing success of your Palo Alto Networks deployment. With business critical customer support options 24x7 availability and a global network of support centers and parts replacement depots organizations of all sizes and complexity around the world rely on Palo Alto Networks Customer Support for prompt and dependable service.
Product SupportedPalo Alto Panorama 1000 devices
Product TypeService
Provided SupportParts Replacement
Provided SupportTechnical Account Manager
Provided SupportPhone Support
Provided SupportReplacement
Service Availability Days5
Service Availability Hours9
Service CharacteristicParts
Service Description9x5 Next Business Day
Service Details
  • Monday 7 am to Friday 6 pm PT (24x7 for Severity 1) access to technical assistance centers:Support engineers are available to assist with issues around the clock.
  • Priority response to support inquiries: Whether submitted by phone or online premium support customers receive priority access to available customer support engineers.
  • Technical Account Management: An optional subscription-based extension of the Premium Support program that provides dedicated customer advocacy for customers with unique or complex support requirements.
  • Next-business day ship parts and hardware replacement: Provides fast turnaround for hardware replacement. For an additional fee hardware replacement services can be upgraded to 4 hour ship or onsite spares for immediate replacement of failed hardware. For US Customers only 4 hour RMA provides an optional fee-based service for rapid RMA turnaround.
Service Duration1 Year
Service LocationService Depot
Service NamePremium Support
Service Sub TypeElectronic and Physical
Service typeExchange

Material Safety Data Sheet
A Material Safety Data Sheet (MSDS) is a document that contains information on the potential hazards (health, fire, reactivity and environmental) and how to work safely with the chemical product.

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