Cisco SMARTnet Extended Service - Service

Cisco SMARTnet Service is an award-winning technical support service that offers direct anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution flexible device-by-device coverage and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

• Around-the-clock global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Hardware replacement options include 2-hour 4-hour Next-business-day (NBD) advance replacement as well as Return for Repair (RFR)
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• Cisco OS software support to extend the life of Cisco devices with improved security increased performance bandwidth management new protocol support and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home