Cisco SMARTnet - Service

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

• Cisco ONSITE SMS-1

Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States Canada Australia New Zealand and select countries in Europe South America and Asia. To determine if this service is available for your location see the Cisco Service Availability matrix.

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

• Software support includes maintenance minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts with or without a field engineer are delivered within 2 hours of determining that part replacement is required*

*Certain limitations may apply for heavy or oversized equipment.