StorageCraft Premium Support - 1 Year - Service
New
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
| $266.58 Retail $284.25 |
- Gives you complete peace of mind and confidence in your results
- Emergency Telephone Support service included to resolve your problems
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StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
24 x 7 x 1 Hour - Technical - Electronic
24 x 7 x 1 Hour - Technical - Electronic
Product Specifications
| Brand Name | StorageCraft |
| Brand Name | StorageCraft |
| Manufacturer | StorageCraft Technology Corporation |
| Manufacturer | StorageCraft Technology Corporation |
| Manufacturer Part Number | XSVW00USSS121YZZZ |
| Manufacturer Part Number | XSVW00USSS121YZZZ |
| Manufacturer Website Address | http://www.storagecraft.com |
| Manufacturer Website Address | http://www.storagecraft.com |
| Marketing Information | As an add-on feature for perpetual licenses with active Standard Support Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses. |
| Marketing Information | As an add-on feature for perpetual licenses with active Standard Support Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses. |
| Product Supported | ShadowProtect SPX (Windows - Virtual Server) - 12 virtual machines |
| Product Supported | ShadowProtect SPX (Windows - Virtual Server) - 12 virtual machines |
| Product Type | Service |
| Product Type | Service |
| Provided Support | Web Knowledge Base Access |
| Provided Support | Web Support |
| Provided Support | Web Knowledge Base Access |
| Provided Support | New Releases Update |
| Provided Support | Email Support |
| Provided Support | New Releases Update |
| Provided Support | Email Support |
| Provided Support | Phone Support |
| Provided Support | Emergency Email Consulting |
| Provided Support | Emergency Email Consulting |
| Provided Support | Web Support |
| Provided Support | Phone Support |
| Provided Support | Emergency Telephone Support |
| Provided Support | Emergency Telephone Support |
| Service Availability Days | 7 |
| Service Availability Days | 7 |
| Service Availability Hours | 24 |
| Service Availability Hours | 24 |
| Service Description | 24x7x1 Hour |
| Service Description | 24x7x1 Hour |
| Service Duration | 1 Year |
| Service Duration | 1 Year |
| Service Name | Premium Support |
| Service Name | Premium Support |
| Service Response Time | 2 Day - (Business Day) - E-mail consulting; severity low |
| Service Response Time | 2 Business Day - Phone Support ; severity medium |
| Service Response Time | 1 Business Day - Phone Support ; severity high |
| Service Response Time | 2 Day - (Business Day) - Phone Support ; severity medium |
| Service Response Time | 2 Business Day - E-mail consulting; severity medium |
| Service Response Time | 1 Day - (Business Day) - Phone Support ; severity high |
| Service Response Time | 1 Day - (Business Day) - E-mail consulting; severity high |
| Service Response Time | 2 Day - (Business Day) - E-mail consulting; severity low |
| Service Response Time | 2 Business Day - Phone Support ; severity medium |
| Service Response Time | 1 Business Day - Phone Support ; severity high |
| Service Response Time | 2 Business Day - Phone Support ; severity low |
| Service Response Time | 2 Business Day - E-mail consulting; severity low |
| Service Response Time | 2 Business Day - Phone Support ; severity low |
| Service Response Time | 2 Business Day - E-mail consulting; severity low |
| Service Response Time | 2 Day - (Business Day) - Phone Support ; severity low |
| Service Response Time | 1 Business Day - E-mail consulting; severity high |
| Service Response Time | 2 Day - (Business Day) - E-mail consulting; severity medium |
| Service Response Time | 1 Hour - Emergency Phone Support |
| Service Response Time | 2 Day - (Business Day) - Phone Support ; severity medium |
| Service Response Time | 2 Business Day - E-mail consulting; severity medium |
| Service Response Time | 1 Hour - Emergency e-mail consulting |
| Service Response Time | 1 Hour - Emergency e-mail consulting |
| Service Response Time | 1 Day - (Business Day) - Phone Support ; severity high |
| Service Response Time | 1 Day - (Business Day) - E-mail consulting; severity high |
| Service Response Time | 2 Day - (Business Day) - Phone Support ; severity low |
| Service Response Time | 1 Business Day - E-mail consulting; severity high |
| Service Response Time | 2 Day - (Business Day) - E-mail consulting; severity medium |
| Service Response Time | 1 Hour - Emergency Phone Support |
| Service Sub Type | Electronic |
| Service Sub Type | Electronic |
| Service type | Technical |
| Service type | Technical |
Material Safety Data Sheet
A Material Safety Data Sheet (MSDS) is a document that contains information on the potential hazards (health, fire, reactivity and environmental) and how to work safely with the chemical product.
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