Sophos Platinum - 1 Month - Service
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features Email Support service that helps you handle any mishaps
|Buy Once $189.39|
|Subscribe & Save$179.92|
24 x 7 - Maintenance - Electronic and Physical
|Manufacturer Part Number||AM7V1009PE|
|Manufacturer Website Address||http://www.sophos.com|
Astaro offers a comprehensive range of customer support services for its security solutions to end customers either directly or through its worldwide network of certified partners and resellers.
|Product Supported||Astaro Mail Gateway Virtual Appliance V7 100 Users|
|Provided Support||Phone Support|
|Provided Support||Email Support|
|Provided Support||Web Support|
|Service Availability||24 x 7|
|Service Availability Days||7|
|Service Availability Hours||24|
|Service Details||Platinum Maintenance:|
Platinum Maintenance is Astaro's premium 24x7 support offering designed for organizations requiring continuous support coverage at the highest possible levels. For technical support customers can contact Astaro via a web form or telephone. During business hours they will receive immediate access to the first available member of the customer support staff. Outside of business hours they will receive an email or telephone reply according to the SLAs. Platinum Maintenance for Astaro Security Gateway appliances includes expedited hardware replacement.Case Priority Level Definitions:
Astaro's case priority levels are used to assist in the prioritization of handling a support issue. Astaro's engineers will use the guide below to select the appropriate priority level for all submitted support issues. Please note that Astaro reserves the right to modify the priority levels below and upgrade or downgrade the priority level of a support issue at any time.
Astaro's Support Engineers abide by the following service level agreements. Our SLAs provide a basis for timely responses. Please note that our SLAs apply only during the support office hours.
** Customer is contacted by e-mail web or phone to gather additional information about the case and determine the necessary steps to reproduce the issue(s).
*** Astaro reserves the right to involve a local support partner in order to assist with technical issues. Escalation Process:
Astaro's Support Engineers follow a structured escalation process which ensures that the appropriate resources are assigned to respond to cases efficiently and effectively. The following escalation process is used as a guide when responding to cases so that each case is treated uniquely to ensure that we effectively address the issue(s) at hand.
|Service Duration||1 Month|
|Service Response Time||1 Day - (Business Day)|
|Service Response Time||1 Business Day|
|Service Response Time||2 Hour|
|Service Response Time||1 Hour|
|Service Response Time||4 Hour|
|Service Sub Type||Electronic and Physical|
Material Safety Data Sheet
A Material Safety Data Sheet (MSDS) is a document that contains information on the potential hazards (health, fire, reactivity and environmental) and how to work safely with the chemical product.