HP Care Pack Post Warranty Hardware Support - 1 Year - Warranty

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows as well as between several coverage periods to address your specific service needs.

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows as well as between several coverage periods to address your specific service needs.

HP Desktop

HP Desktop

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk without paying for the replacement

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk without paying for the replacement